Faq - Dr Riing

FAQ & Warranty Information

Common Questions

Most Popular Questions

Explore quick answers to common questions about Dr Riing’s repair process, parts quality, service time, and warranty coverage, so you know exactly what to expect.

1. Do you offer a warranty on repairs?

Yes! At Dr. Riing, we proudly offer a 12-month internal warranty on all replacement parts, including screens and batteries. No questions asked.

2. What voids the repair warranty?

Warranty becomes void in cases of:

Physical damage (e.g., cracked screen after repair)
Liquid damage (e.g., water or moisture exposure)
Lack of original receipt

3. Is warranty valid without proof of service?

No. Customers must present the original receipt for any warranty claims.

4. Do accessories come with a warranty?

Yes! All accessories are eligible for exchange within 30 days of purchase when returned with the original receipt.

5. How do I file a warranty claim?

Just bring in your device along with the receipt. Our team will inspect it and proceed with a replacement if it’s covered under our terms.

6. Do brand-name accessories come with a warranty?

Yes. Many premium accessories we sell — such as Apple-certified chargers, MagSafe products, and high-end brands — come with a manufacturer’s warranty ranging from one year to lifetime.

To take advantage of this warranty, customers must:

Keep the original packaging
Register the product on the official website of the brand
Follow the brand’s claim process

Our team is happy to help guide you through this if you need assistance.

Testimonial

What they say about us

    
 
 
       Posted on Google  
   
   M.J Gangitano 
 
 
 
 Trustindex verifies that the original source of the review is Google. I encountered an issue activating a phone yesterday and decided to visit Dr. Riing after being turned away by another shop. He diligently assisted me in trying to activate the phone, exploring several options and persisting until we discovered a workable solution. I highly recommend this shop for any phone-related problems and would definitely choose to work with them again.
  
 
      Posted on Google  
   
   Shirin Cole 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick and professional phone repair. Fair prices and friendly staff. My phone looks brand new highly recommend
  
 
      Posted on Google  
   
   Dewayne Mcneal 
 
 
 
 Trustindex verifies that the original source of the review is Google. Outstanding customer service. I was in and out in 15 min. He repaired iPhone screen, while showing me difference phone case options! He even gave me a great deal on case , plus a free screen protector!
  
 
      Posted on Google  
   
   Mike C 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fedi repaired my phone and did it with Great and Friendly customer service. I definitely recommend his business and service. Thanks again Fedi!!
  
 
      Posted on Google  
   
   Shahid Buttar 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was on the road driving through Sacramento when I realized that my phone (on which I was relying for directions) wasn’t picking up a charge despite being plugged in and was going to run out of juice. I found Dr. Riing, rolled by, and left less than an hour later after Fedi installed a new charging port in my phone. I was honestly surprised at how painless the experience was!
  
 
      Posted on Google  
   
   Angelina Danielyan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Came in with a cracked screen and the team was able to fix it immediately. Seamless and efficient work here. I was also offered a free tempered glass to prevent similar issues in the future. 10/10 service, highly recommend!
  
 
      Posted on Google  
   
   Andre Thomas 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been getting my phone fixed here for awhile and I must recommend it