FAQ & Warranty Information

Common Questions

Most Popular Questions

Explore quick answers to common questions about Dr Riing’s repair process, parts quality, service time, and warranty coverage, so you know exactly what to expect.

Yes! At Dr. Riing, we proudly offer a 12-month internal warranty on all replacement parts, including screens and batteries. No questions asked.

Warranty becomes void in cases of:

  •  Physical damage (e.g., cracked screen after repair)
  •  Liquid damage (e.g., water or moisture exposure)
  • Lack of original receipt

No. Customers must present the original receipt for any warranty claims.

Yes! All accessories are eligible for exchange within 30 days of purchase when returned with the original receipt.

Just bring in your device along with the receipt. Our team will inspect it and proceed with a replacement if it’s covered under our terms.

Yes. Many premium accessories we sell — such as Apple-certified chargers, MagSafe products, and high-end brands — come with a manufacturer’s warranty ranging from one year to lifetime.

To take advantage of this warranty, customers must:

  • Keep the original packaging
  • Register the product on the official website of the brand
  • Follow the brand’s claim process

Our team is happy to help guide you through this if you need assistance.

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Get In Touch

Contact Us

Have a question or need a repair? We’re here to help!

916-962-9233

info@dr-riing.com

6041 sunrise mall. #k-4 Citrus Heights, CA 95610

Monday to Saturday 11:00am-6:00pm
Sunday 12:00pm-4:00pm

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